RETURN, REFUND & EXCHANGE POLICY

Effective Date: May 31, 2026

At BAVIC Sewing Accessories, we are committed to providing high-quality sewing tools, sewing machines, accessories, and equipment. To ensure a fair and transparent shopping experience, please review our Return, Refund & Exchange Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return or exchange within 48 hours of receiving their order if:

  • The wrong item was delivered.
  • The item arrived damaged.
  • The item has a verified manufacturing defect.
  • The item received is significantly different from the item ordered.

To qualify for a return or exchange:

  • The item must be unused and in its original condition.
  • All original packaging, accessories, manuals, labels, and included components must be intact.
  • Proof of purchase must be provided, including an order number, invoice, receipt, or payment confirmation.
  • The issue must be reported within 48 hours of delivery.

2. Product Compatibility

Customers are responsible for confirming that a product is compatible with their sewing machine, equipment, or intended use before placing an order.

While our team may provide recommendations and guidance, returns or exchanges will not be accepted for products ordered incorrectly by the customer, provided the item supplied matches the order placed.

This applies to, but is not limited to:

  • Sewing machine feet
  • Needles
  • Bobbins
  • Motors
  • Belts
  • Spare parts
  • Machine attachments and accessories

Customers are encouraged to contact us before purchasing if they are unsure about compatibility.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Needles
  • Opened chalks
  • Customized or specially ordered items
  • Digital products or downloadable materials
  • Items damaged through misuse, negligence, improper handling, or unauthorized repairs
  • Clearance, discounted, promotional, or final-sale items unless received damaged or defective
  • Any item showing signs of use after delivery

4. Sewing Machines & Equipment

All sewing machines and equipment are inspected and tested before dispatch where applicable.

Returns or exchanges for sewing machines and equipment will only be accepted if:

  • The machine or equipment arrived damaged during transit.
  • A verified manufacturing defect exists.
  • The wrong machine or equipment was supplied.

Returns or refunds will not be accepted due to:

  • Change of mind.
  • Lack of knowledge on how to operate the machine.
  • Failure to read product descriptions or specifications before purchase.
  • Minor cosmetic imperfections that do not affect performance.
  • Customer preference after delivery.

5. Exchange Policy

Where a return request is approved, customers may exchange the item for:

  • The same item.
  • Another item of equal value.
  • A higher-priced item upon payment of the price difference.

All exchanges are subject to product availability.

6. Refund Policy

Refunds will only be processed when:

  • The return request has been approved.
  • The returned item has been received and inspected.
  • The item meets all return eligibility requirements.
  • Returned item is sold out and can not be replaced.

Approved refunds will be processed within 5–10 business days after inspection and approval.

Please note:

  • Shipping and delivery charges are non-refundable.
  • Payment processing fees may be deducted where applicable.
  • Refunds will be made through the original payment method whenever possible.

7. Return Shipping

If the return is due to an error on our part, including:

  • Wrong item supplied
  • Defective item supplied
  • Item damaged before delivery

BAVIC Sewing Accessories will cover the return shipping cost.

For all other approved returns or exchanges, the customer will be responsible for return shipping expenses.

We recommend using a trackable shipping method, as we are not responsible for items lost or damaged during return transit.

8. Order Cancellation

Order cancellation requests may be considered only before an order has been processed or shipped and must be supported by a valid reason.

Valid reasons may include:

  • Duplicate order placement.
  • An error in the order details that cannot be corrected through order modification.
  • Unforeseen circumstances approved by BAVIC Sewing Accessories.

Order cancellations will not be approved for reasons including, but not limited to:

  • Change of mind.
  • Finding the item at a lower price elsewhere.
  • No longer needing the item.
  • Failure to read the product description, specifications, or compatibility information before purchase.
  • Delays caused by circumstances beyond our control, including courier or logistics delays.

BAVIC Sewing Accessories reserves the right to review and approve or decline cancellation requests at its sole discretion.

Once an order has been processed, packaged, dispatched, or shipped, it cannot be cancelled and will be subject to the terms of this Return, Refund & Exchange Policy.

9. Inspection Upon Delivery

Customers are advised to inspect their orders immediately upon receipt.

Any issues regarding damaged, defective, missing, or incorrect items must be reported within 48 hours of delivery.

Claims made after this period may not be eligible for review, replacement, exchange, or refund.

10. Contact Information

For return, refund, exchange, or compatibility inquiries, please contact us through any of the following channels:

Website: www.bavicsewingaccessories.com.ng
Instagram: @bavic_sewing_accessories
WhatsApp: +2348034777707
Email: bavicsewingaccessories@outlook.com

Our team will be happy to assist you.

By placing an order with BAVIC Sewing Accessories, you acknowledge that you have read, understood, and agreed to this Return, Refund & Exchange Policy.